Sr. Manager, Stakeholder Relations

Full Job Description & Posting

Title: Stakeholder Sr. Manager

Reports to: CEO

Status: Full-time

Location: Hybrid (Toronto)

Level: Intermediate–Senior (non-management)

Position Summary

The Ontario Association of Optometrists (OAO) is seeking a disciplined, politically aware Stakeholder Sr. Manager to strengthen our relationships with government, health-sector partners, and professional associations. This role is ideal for someone who knows how to navigate complex systems, prepare senior leaders for high-stakes interactions, and keep fast-moving files organized and on track.

The Stakeholder Sr. Manager is responsible for cultivating and maintaining the 
relationships that shape the organization’s influence—government bodies, health-sector partners, professional associations, and key strategic allies.

This role supports the CEO and senior leadership by ensuring that every interaction, including meetings, briefing notes, follow-ups, and engagements, is well-prepared, welldocumented, and well-managed. The Stakeholder Sr. Manager brings structure, discipline, and professionalism to a fast-moving environment where political acuity is non-negotiable.

This is a standalone role requiring maturity, discretion, and the ability to work confidently with senior officials, external partners, and OAO’s Board committees/working groups when assigned.

Key Responsibilities

1. Government & External Stakeholder Relations 

• Support and strengthen ongoing relationships with government officials, political staff, ministry representatives, and allied health-sector organizations.
• Coordinate stakeholder meetings, briefings, consultations, and follow-up actions to ensure continuity and momentum.
• Track policy developments, political signals, and health-sector trends that may impact optometry. 

2.  CEO & Executive Support

• Develop meeting briefs, briefing notes, talking points, stakeholder dossiers, and strategic summaries.
• Prepare the CEO for engagements with government, partners, and external associations.
• Coordinate cross-departmental inputs to ensure the CEO receives complete, accurate, and timely information.

3. Stakeholder Planning & Engagement Tracking

•  Maintain the stakeholder engagement plan and a disciplined tracking system of commitments, outcomes, and next steps.
• Ensure consistent follow-up and accountability across meetings, agreements, and shared initiatives.
• Map stakeholders by influence, risk, and opportunity.

4. Cross-Functional Coordination

•  Work with Member Services, Communications, and IT to align messaging, schedules, and stakeholder deliverables.
• Ensure internal teams are aware of political context, project dependencies, and external expectations.
• Support preparation for public campaigns, negotiations, advocacy initiatives, and strategic partnerships.

5. Board Committee Engagement

• Provide coordination, research, and stakeholder-related support for 
  committees/working groups when assigned by the CEO.
• Attend meetings, prepare summaries, and ensure follow-through on action items.

6. Issues Management & Risk Monitoring

•  Identify emerging issues, conflicting stakeholder positions, and reputational risks early.
• Draft high-quality responses, statements, and briefing materials under tight 
  timelines.
• Support crisis or rapid-response situations with disciplined coordination. 

Qualifications

• 5–8 years of experience in government relations, stakeholder management, public affairs, or a related health-sector role.
• Demonstrated political acuity and comfort operating in complex, multi-stakeholder environments.
• Strong written communication—briefing notes, strategic summaries, and policyoriented materials must be excellent.
• Proven track record of managing senior-level external relationships.
• Experience in government, health care, a regulatory body, or a member-based 
  association strongly preferred.
• Ability to travel for stakeholder engagements and represent the organization professionally.
• University undergraduate degree in a related field
• Ability to work in Canada.

Core Competencies

• Professional maturity and discretion
• Political sensitivity and judgment
• Relationship-building grounded in credibility, not theatrics
• High accountability and follow-through
• Strong organizational discipline
• Ability to navigate ambiguity and competing priorities
• Concise, high-quality writing under tight deadlines

Final compensation will be based on the successful candidate’s experience, skills, and level of responsibility within the role. A full benefits package and reimbursement are included.

To apply, please send your resume and a brief cover note to careers@optom.on.ca. Applications will be reviewed on a rolling basis until the position is filled.

Manager, Data & Insights

Full Job Description & Posting

Title: Manager, Data Strategy & Insights

Reports to: CEO

Status: Full-time, Permanent

Location: Hybrid (Toronto)

Position Summary

The OAO is building a stronger data foundation to support advocacy, member value, public awareness, and organizational decision-making. We are hiring a Manager, Data & Insights to turn complex information such as OHIP utilization, fee code performance, membership trends, survey results, continued education analytics, digital engagement, and public policy research into clear, actionable recommendations.

This role is responsible for creating the systems, dashboards, and analytical frameworks that support OAO’s strategic plan, including the Insight pillar which calls for a centralized hub of optometric data and improved access to sector trends. You won’t just report numbers — you’ll tell us what should happen next.

The OAO is entering a new strategic cycle with an explicit commitment to building a centralized data hub and strengthening insight-driven decision-making across the organization. This role leads that effort by developing the systems, standards, and analytical capabilities necessary to understand trends in OHIP, membership, Continued Education engagement, public perception, and broader sector dynamics.

This is not a “report-generator” role. This is a strategic analyst who can show what the data means and what OAO needs to do about it.Key Responsibilities

1. Data Strategy & Infrastructure

• Build the OAO’s data strategy aligned with the strategic plan and KPIs.
• Design the centralized data hub for member, OHIP, CE, campaign, and survey data.
• Improve data quality, integration, and consistency across systems (HubSpot, SharePoint, web analytics, CE systems, and financial systems).
• Develop repeatable reporting structures (quarterly dashboards, annual trend

reports).

2. Analysis & Insight

• Analyze OHIP remuneration trends, fee code utilization, and policy impacts.
• Model membership growth and churn; identify drivers (fee, CE, value gaps).
• Conduct deep-dive analyses on member satisfaction, usage of benefits, and program ROI using available member research. (e.g., identify impact of public awareness, CE uptake, and government advocacy — top drivers of satisfaction in current surveys.)
• Create policy-relevant insights to support negotiations, advocacy, and public messaging.
• Translate raw data into stories and practical recommendations for senior leadership and the Board.

3. Performance Measurement

• Develop and monitor organizational KPIs across all four strategic pillars (Unity, Advocacy, Influence, Insight).
• Build dashboards for:
  • Member engagement
  • Advocacy touchpoints
  • Public campaign performance
  • CE participation
  • Operational metrics (renewals, revenue, IT adoption)
• Present findings to the CEO, Board committees, and working groups.

4. Research & Policy Analysis

• Review and synthesize external research (health-system reports, workforce data, academic papers, comparator provincial data).
• Conduct environmental scans to inform OAO’s positions and messaging.
• Support government relations by identifying trends, gaps, and opportunities.

5. Cross-Functional Support

• Work with MarComm to measure impact of campaigns and build audience segmentation.
• Support Finance with forecasting and scenario modelling.
• Provide data for negotiations, public education, and membership communications.

Qualifications

• 5–10 years in analytics, data strategy, health policy, economics, or insights.
• Experience with healthcare data, public sector data, or membership associations.
• Skilled in BI tools (Power BI, Tableau), CRM data (HubSpot preferred), SQL, Excel, and modelling.
• Excellent communicator — can brief executives without drowning them in detail.
• Able to synthesize data from multiple sources and form a coherent narrative.
• Familiar with Ontario’s health system or regulated health professions (asset).

Core Competencies

• Analytical discipline with strong judgement.
• Clear, concise communication.
• Ability to influence decisions using evidence.
• Comfort with ambiguity and building from scratch.
• High integrity and responsible handling of sensitive data.
  
  

Final compensation will be based on the successful candidate’s experience, skills, and level of responsibility within the role. A full benefits package and reimbursement are included.

To apply, please send your resume and a brief cover note to careers@optom.on.ca. Applications will be reviewed on a rolling basis until the position is filled.