2023 Ritz-Carlton Leadership Program
Friday March 31, 2023
2023 OAO Symposium and InfoMart
Saturday and Sunday, April 1-2, 2023
Sheraton Centre Toronto Hotel
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Our Partners
Partnership Opportunities & Exhibitor Registration Now Open
Ritz-Carlton Leadership Program
This full-day learning experience (which is open to both ODs and OAs) will feature a speaker from The Ritz-Carlton Leadership Center. The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves.
Throughout the seven-hour program, our featured speaker will cover the following topics:
Creating an excellent service culture for patients begins with creating trust. To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, you will also learn how service provider onboarding and empowerment drive an elevated patient experience.
Speakers
Dr. Blair Lonsberry, OD
Dr. Lonsberry obtained his Optometry degree from the University of Waterloo in 1996.
Dr. Lonsberry grew up in Rossburn, Manitoba (Canada). He obtained his Optometry degree from the University of Waterloo in 1996 after completing a Master of Science in Physiology from the University of Manitoba. He completed his residency in Primary Care Optometry from the Illinois College of Optometry in 1997, then joined the faculty at Southern College of Optometry in Memphis, TN. During his time at SCO, he completed a Masters in Education degree with an emphasis in adult learning.
Currently, Dr. Lonsberry is a Full Professor with Pacific University College of Optometry in Oregon.
Dr. Lonsberry is a Diplomate of the American Board of Optometry, a Fellow of the American Academy of Optometry, the Optometric Retinal Society, the Optometric Glaucoma Society, and the Ocular Surface Society of Optometry.
Dr. Andrew Rixon, OD
Dr. Rixon received his Doctor of Optometry degree from the Pennsylvania College of Optometry.
Dr. Rixon received his Doctor of Optometry degree from the Pennsylvania College of Optometry and completed a postgraduate residency in Family Practice at West Tennessee Eye. Dr. Rixon is currently an attending optometrist at the Memphis VAMC and consulting faculty at SCO. He is a fellow of the American Academy of Optometry, an AAO diplomate in Glaucoma, member of the Optometric Glaucoma Society, on the executive committee of the Glaucoma Section, frequent lecturer, author of many posters and articles, peer reviewer for multiple optometric journals and on the editorial board of Clinical & Refractive Optometry. Dr. Rixon is also an active participant in SVOSH.
Dr. Chris Wroten, OD
Chris Wroten received a Bachelor of Science in Chemical Engineering from Louisiana State University.
Chris Wroten received a Bachelor of Science in Chemical Engineering from Louisiana State University, before graduating from Southern College of Optometry and completing a Residency in Hospital-based Primary Eye Care at the Memphis Veterans Affairs Medical Center. He’s the Chief Operating Officer at the Bond-Wroten Eye Clinics with 3 offices in Louisiana, supervises its Primary Care & Ocular Disease Residency program, has twice been elected President of the Optometry Association of Louisiana, and serves on the Louisiana State Board of Optometry Examiners, the SCO Board of Trustees, and numerous American Optometric Association committees. Dr. Wroten has lectured internationally, conducted clinical research, and received several professional awards during his career. He’s a devoted husband to his wife, Sarah, who’s also an optometrist, and they are the proud parents of Emily and Ben.
Dr. Marc Bloomenstein, OD
Dr. Marc R. Bloomenstein is a graduate of the University of California at Los Angeles with a degree in Biology.
Dr. Marc R. Bloomenstein is a 1990 graduate of the University of California at Los Angeles with a degree in Biology. He received his optometric degree from the New England College of Optometry in 1994. After graduation Dr. Bloomenstein finished a
residency in secondary ophthalmic care at the Barnet Dulaney Eye Center in Phoenix, Arizona. He received his fellowship from the American Academy of Optometry in December 1998. Currently Dr. Bloomenstein is the Director of Optometric Services at the Schwartz Laser Eye Center in Scottsdale, Arizona and President of MRB Eye Consultants. Dr.
Bloomenstein is on the editorial board of Primary Care of Optometry News, Review of Optometry, Optometry Times, Modern Optometry, Optometric Management and a frequent contributor to other various optometric journals.
Dr. Richard Maharaj, OD
Dr. Richard Maharaj has a special interest in dry eye disease, glaucoma and disease of the retina.
Dr. Richard Maharaj has a special interest in dry eye disease, glaucoma and disease of the retina. He is a clinical adjunct associate for the University of Waterloo College of Optometry. Dr. Richard Maharaj completed his Doctor of Optometry degree at the University of Waterloo School of Optometry in 2003, and Fellowship of the American Academy of Optometry in 2012. Dr. Maharaj is the Canadian Association of Optometrists Section Chair for Ocular Surface Disease, Editorial Board Member for The Journal of Dry Eye and Ocular Surface Disease, and co-founder of the Canadian Dry Eye Summit – a national conference dedicated to educating eye doctors in the area of dry eye disease management.
Dr. Sondra Black, OD
Dr. Sondra Black graduated from the University of Waterloo School of Optometry in 1980.
Dr. Sondra Black graduated from the University of Waterloo School of Optometry in 1980. She practiced optometry for 20 years in a private practice. Dr. Black was also the VP-Clinical Operations for Crystal Clear Vision. She left practice in November 2017 to focus exclusively on consulting both to industry and individual practices. Her expertise lies in cataract, refractive surgery, and patient management and counselling and now works fulltime for Johnson & Johnson Vision as the Head of Professional Strategy Surgical Americas.
Dr. Paul Alan Harris, OD
Dr. Paul Alan Harris is a 1979 Graduate of SUNY College of Optometry who, since September of 2010 is a Professor at Southern College of Optometry.
Dr. Paul Alan Harris is a 1979 Graduate of SUNY College of Optometry who, since September of 2010 is a Professor at Southern College of Optometry. His didactic courses at SCO include Amblyopia and Strabismus, Vision Therapy, Pediatrics, Ocular Motility and an elective which addresses Sports Vision, TBI and Autism. He has been clinically active his whole career in private practice in a VT co-management center in Baltimore and then at SCO in pediatrics, VT, hospital based-optometry, and electrodiagnostics. He has been involved in research is many areas including visual acuity, contrast sensitivity, glare, VR measurement of visual fields, stereo acuity, VEP’s, ERG’s and more.
Dr. John D. Gelles, OD
Dr. Gelles is the director of the specialty contact lens division of the Cornea and Laser Eye Institute and the CLEI Center for Keratoconus in Teaneck, New Jersey.
Dr. Manreet Alangh, MD
Dr. Manreet Alangh completed his undergraduate degree at the University of Waterloo, followed by medical school at McMaster University.
Dr. Manreet Alangh completed his undergraduate degree at the University of Waterloo, followed by medical school at McMaster University. He went on to complete his specialty training in Ophthalmology at McMaster as well, where he served the role of chief resident and won accolades in research. He has been proudly serving the Tri-City Region since 2016 and is always looking to implement technological advancement for the betterment of patient care. He has been on the front lines of using premium lens technologies in cataract surgery and looks forward to providing the best for his patients.
Dr. Jeff Goodhew, OD
Drs. Jeff and Tina Goodhew are partners in private practice at Abbey Eye Care in Oakville, Ontario.
Drs. Jeff and Tina Goodhew are partners in private practice at Abbey Eye Care in Oakville, Ontario. Clinically, they have a special interest in myopia management, dry eye therapy, specialty contact lenses and glaucoma management. They have opened three practices in three different provinces over their careers. Both have been actively involved in their profession serving on the boards of the B.C. College of Optometrists, Ontario Association of Optometrists, and Eye Recommend. Presently they consult and speak for various companies in the eye care industry.
Dr. Tina Goodhew, OD
Drs. Jeff and Tina Goodhew are partners in private practice at Abbey Eye Care in Oakville, Ontario.
Drs. Jeff and Tina Goodhew are partners in private practice at Abbey Eye Care in Oakville, Ontario. Clinically, they have a special interest in myopia management, dry eye therapy, specialty contact lenses and glaucoma management. They have opened three practices in three different provinces over their careers. Both have been actively involved in their profession serving on the boards of the B.C. College of Optometrists, Ontario Association of Optometrists, and Eye Recommend. Presently they consult and speak for various companies in the eye care industry.
Neha Rajebhosale
Neha is a global leader with over 15 years of luxury experience as a human resources executive.
A global leader with over 15 years of luxury experience as a human resources executive and hospitality operations expert, Neha Rajebhosale is a certified behavioral analyst with an insatiable desire for continuous improvement. With a unique blend of juxtaposed qualities, Neha is bold, empathetic and meticulous serving as a catalyst to any enterprise seeking organizational transformation.
Program
| 7:00-8:00 a.m. | ||
| 8:00-5:00 p.m. | • Excellence in Healthcare | Building Success from Within • Brand Differentiating Service | Delivering an Elevated Experience • The Art of Service Recovery | Building Trust & Loyalty |
|
| 5:00-7:00 p.m. | ||
| 7:00-10:00 p.m. | How to optimize practice management and implement successful strategies from broader businesses to address patient satisfaction and practice success. |
|
| OD Program | OA Program | ||
|---|---|---|---|
| 6:45-7:00 a.m. | |||
| 6:45-7:45 a.m. | |||
| 7:30 a.m. | |||
| 8:00-9:00 a.m. | Common Quotes in Glaucoma Care: Buy, Sell or Hold - Part I Dr. Andrew Rixon COPE ID 82772-GL | Refractive Engineering Dr. Paul Harris COPE ID 82806-GO | Dry Eye Basics - Anatomy & Physiology; Dry Eye Workup Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj |
| 9:10-10:10 a.m. | Common Quotes in Glaucoma Care: Buy Sell or Hold – Part II Dr. Andrew Rixon COPE ID 82938-GL | Anterior Segment Challenges Dr. Marc Bloomenstein COPE ID 83553-TD | At-Home Therapy; In-Office Treatments Drs. Goodhew, Goodhew and Maharaj |
| 10:20 a.m.-12:30 p.m. | Believe It or Not!: Amazing Eye Tech, Astounding Therapies & Pioneering Procedures Dr. Christopher Wroten COPE ID 77979-GO | Modern View of Amblyopia Dr. Paul Harris | Dry Eye Workup - Diagnostic Demonstrations Drs. Goodhew, Goodhew and Maharaj |
| 12:35-1:50 p.m. | |||
| 2:05-3:05 p.m. | Uveitis 2023 Dr. Andrew Rixon | TL;DR Future Contact Lenses Dr. John Gelles COPE ID 82708-CL | In-Office Treatments - Demonstrations Drs. Goodhew, Goodhew and Maharaj |
| 3:15-4:15 p.m. | What To Do With This Cornea, Doc? Dr. Marc Bloomenstein COPE ID 81965- TD | Therapeutic Contact Lenses for Ocular Surface Disease Dr. John Gelles COPE ID 82709-CL | Overcoming Objections; Ocular Hygienist Discussion Panel Drs. Goodhew, Goodhew and Maharaj |
| 4:15-7:15 p.m. | Enjoy a signature cocktail or mocktail, other beverages, hot appetizers, decadent desserts and a warm cappuccino all complimentary! |
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| 7:00-2:00 p.m. | ||
| 7:00-8:00 a.m. | ||
| 8:00-10:00 a.m. | The Future in Focus: Emerging Eye Care Treatments and Technologies Dr. Chrisopher Wroten | Simplifying Systemic Antibiotic Dr. Blair Lonsberry COPE ID 79964-PH |
| 10:15 a.m.-10:45 p.m. | ||
| 10:45 a.m.-12:15 p.m. | ||
| 12:30 - 1:15 p.m. | Dr. Manreet Alangh and Dr. Sondra Black |
|
| 2:00-3:00 p.m. | Speciality Contact Lenses for Irregular Corneas Dr. John Gelles COPE ID 82707-Cl | Lab Testing: The Basics Dr. Blair Lonsberry |
| 3:10-4:10 p.m. | Diabetes and Its Ocular Manifestations Dr. Blair Lonsberry | Tales from the Lane – Cases That Make You Say, What? Dr. Marc Bloomenstein COPE ID 79766-TD |
Lecture Descriptions and Handouts
| Time | Speaker | Title | Session Description | Handouts |
|---|---|---|---|---|
| 8:00 a.m.-5:00 p.m | Neha Rajebhosale | Ritz-Carlton Leadership Program | This full-day learning experience (which is open to both ODs and OAs) will feature a speaker from The Ritz-Carlton Leadership Center. The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves. Throughout the seven-hour program, our featured speaker will cover the following topics: Excellence in Healthcare | Building Success from Within Creating an excellent service culture for patients begins with creating trust. To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, you will also learn how service provider onboarding and empowerment drive an elevated patient experience. Brand Differentiating Service | Delivering an Elevated Experience Any brand not emotionally engaging their customers risks losing those customers to a brand who will – and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued. At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program you will learn how our time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates. The Art of Service Recovery | Building Trust & Loyalty An every-changing world has forced all of us to face anxious internal and external customers who are grappling with increased wait times, unfamiliar digitized products and platforms, altered product menus, supply chain delays and suspension of face-to-face services. The Ritz-Carlton has been service recovery obsessed for decades - tracking every guest incident, how it is handled, analyzing resolution success, surveying guest satisfaction, and rewarding employees for empowered solutions. In this knowledge transfer session ideal for employees performing in either a virtual or live business environment, we share our methodology, highlighting the connection between exceptional service recovery and brand loyalty. | DOWNLOAD DOWNLOAD DOWNLOAD |
| 5:00 p.m-7:00 p.m | OAO/UW Reception | Reception | ||
| 7:00 p.m-10:00 p.m | Alcon event | How to optimize practice management and implement successful strategies from broader businesses to address patient satisfaction and practice success. |
| Time | Speaker | Title | Session Description | Handout |
|---|---|---|---|---|
| 8:00-9:00 AM | Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj | Dry Eye Basics - Anatomy & Physiology; Dry Eye Workup | Dry Eye Basics – Topics include the prevalence of dry eye, who is impacted, risk factors and common patient symptoms. Next, we cover the ocular anatomy and physiology related to dry eye and then go over the different types of dry eye disease. Dry Eye Workup – We cover the most common diagnostic tests that are done to make up a dry eye assessment. This is broken down into what tests are typically done by the Ocular Hygienist and which ones are done by the Optometrist. | |
| 8:00-9:00 AM | Dr. Andrew Rixon | Common Quotes in Glaucoma Care: Buy, Sell or Hold - Part I | There is an abundance of common quotations in the glaucoma universe that have led to their acceptance as dogma within clinical practice. Unfortunately, widescale and out of context acceptance of these quotes often leads to misunderstandings/oversimplifications that can negatively influence glaucoma care in the primary care setting. | DOWNLOAD |
| 8:00-9:00 AM | Dr. Paul Harris | Refractive Engineering | The mantra guiding most prescribing has been “correct the refractive error”. Embodied in this is the concept that the patient’s current refraction is simply what it is, it is to be measured and the lens powers to be prescribed are simply equal to that refractive measurement. However, studies and case histories have shown that what the optometrist prescribes now influences the future refractive status of the patient. Myopia control has recently come to involve the use of contact lenses. However, optometry has been helping to slow down or stabilize progression by following refractive engineering guidelines. Dr. Harris will present several of many such guidelines for conducting beneficial refractive engineering. | DOWNLOAD |
| 9:10-10:10 AM | Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj | At-Home Therapy; In-Office Treatments | At-Home Therapy – Here we cover the gamut of dry eye therapies that patients can do at home including: artificial tears, nutraceuticals, lid hygiene, prescription eye drops, ointments. We also emphasize the important role that ocular hygienists play in patient compliance with at home therapies. In-Office Treatments – In this course we cover the most common in office treatments for dry eye. Starting with microblepharoexoliation – mechanical and chemical, thermal pulsation (LipiFlow, iLux, RF), Intense Pulse Light (IPL) and LLLT (Photobiomodulation). | |
| 9:10-10:10 AM | Dr. Andrew Rixon | Common Quotes in Glaucoma Care: Buy Sell or Hold – Part II | There is an abundance of common quotations in the glaucoma universe that have led to their acceptance as dogma within clinical practice. Unfortunately, widescale and out of context acceptance of these quotes often leads to misunderstandings/oversimplifications that can negatively influence glaucoma care in the primary care setting. | DOWNLOAD |
| 9:10-10:10 AM | Dr. Marc Bloomenstein | Anterior Segment Challenges | This course is designed to present of variety of anterior segment disorders that present in the optometric office. Treatment options of these disorders as well as new new therapeutic options will be discussed. | DOWNLOAD |
| 10:20-12:20 PM | Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj | Dry Eye Workup - Diagnostic Demonstrations; Developing a Treatment Plan | Dry Eye Workup (5 diagnostic demonstration stations); Developing a Treatment Plan – This course will start to bring all the previously discussed topics together. We will walk through how to communicate to the patient the treatment plan that the Optometrist has designed. Going over at home therapies and how to convert patients into doing in office treatments when necessary. The ocular hygienist is the patient’s partner in the dry eye journey through the practice. | |
| 10:20-12:20 PM | Dr. Christopher Wroten | Believe It or Not!: Amazing Eye Tech, Astounding Therapies, & Pioneering Procedures | The volume and pace at which ophthalmic technology, eye care procedures, pharmaceuticals, and ocular therapies are being developed is staggering. This fast-paced, constantly updated, interactive, multimedia course takes us on a whirlwind tour of some of the newest developments in ophthalmic diagnostic equipment, systemic and topical pharmaceuticals with ocular implications, wearable eyecare devices, and navigational aids, as well as exploring developing technologies for spectacles and contact lenses. | DOWNLOAD |
| 10:20-12:20 PM | Dr. Paul Harris | A Modern View of Amblyopia | In 2015 Dr. Harris represented optometry at a series of meetings which resulted in the publication of findings which redefined amblyopia on a scientific basis as well as identifying future research directions in many fields. The meeting included optometry and ophthalmology, but the majority of attendees were researchers in many fields from around the world. The meetings were sponsored by the Lasker Foundation and the International Retinal Research Foundation. Dr. Harris was invited by the late Nigel Daw, MD, to represent the positions that amblyopia is a binocular condition, that critical periods do not exist for its treatment, and that patching was an arcane method of treatment, which should be abandoned. | DOWNLOAD |
| 2:05-3:05 PM | Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj | In-Office Treatments - Demonstrations | (5 demonstration stations) | |
| 2:05-3:05 PM | Dr. Andrew Rixon | Uveitis 2023 | Uveitis is a common problem seen in daily optometric practice. This course will review foundational uveitis concepts, traditional therapies, as well as update the attendees on emerging and future therapies that will enhance their ability to care for patients presenting with this condition. | DOWNLOAD |
| 2:05-3:05 PM | Dr. John Gelles | TL;DR Future Contact Lenses | The pace of innovation is rapid, and new technologies are abundant, but who has time to read every article, manuscript, and patent? This lecture will summarize upcoming innovations and research in contact lens technology. This includes contact lenses for biometrics, drug delivery, photobiomodulation, biomimicry, and mixed reality contact lens. TL;DR learn about future contact lenses. | DOWNLOAD |
| 3:15-4:15 PM | Drs. Jeff Goodhew, Tina Goodhew, Richard Maharaj | Overcoming Objections; Ocular Hygienist Discussion Panel | Overcoming Objections – Here we discuss what the most common objections are to doing in office treatments. Starting with educating the patient on how they work, what the benefits are, possible adverse events and lastly overcoming cost objections. We will arm you with all the tools and messaging needed to have productive conversations with patients. Ocular Hygienist Discussion Panel – Here you get to pose questions to your peers. Now is your chance to ask anything you like with regards to the dry eye care they are providing in the practices that they currently work in. | |
| 3:15-4:15 PM | Dr. Marc Bloomenstein | What To Do With This Cornea, Doc? | This lecture is dedicated to the cornea. That transparent, thin piece of tissue that can make things so clear and at the same time so distorted. Physicians will see and hear about conditions that are both congenital and acquired. The lecture concludes with an all important recap of the lecture material, via a quiz its multiple choice. | DOWNLOAD |
| 3:15-4:15 PM | Dr. John Gelles | Therapeutic Contact Lenses for Ocular Surface Disease | Wanna learn how to use contact lenses for more than just vision correction? Then this lecture is for you! The course will give an overview of the therapeutic applications of contact lenses, from soft to rigid, for various ocular surface diseases. Unique applications such as drug delivery will be covered. | DOWNLOAD |
| Time | Speaker | Title | Session Description | Handout |
|---|---|---|---|---|
| 8:00-10:00 AM | Dr. Christopher Wroten | The Future in Focus: Emerging Eye Care Treatments and Technologies | This fast-paced, interactive, continuously updated, multimedia course explores innovations which are poised to enhance and expand the quality of eye care that doctors of optometry provide, in addition to improving patient outcomes. Special areas of emphasis include groundbreaking pipeline ocular pharmaceuticals, emerging drug delivery technologies, breakthroughs in gene and cell therapies, pioneering intraocular lens implants, wearable technologies, and updates on various other surgical and non-surgical therapies. | DOWNLOAD |
| 8:00-10:00 AM | Dr. Blair Lonsberry | Simplifying Systemic Antibiotics | Optometrists are familiar with the use of topical antibiotics in the treatment of ocular conditions but often hesitate in the use of systemic antibiotics in treatment protocols. Utilizing the latest in interactive technology, this course will review the major groups of antibiotics, their modes of action and their systemic indications in infection management. Special emphasis will be placed on the current use of systemic antibiotics in the treatment of ocular disease conditions. | DOWNLOAD |
| 12:30-1:45 PM | Dr. Manreet Alangh and Dr. Sondra Black | Premium IOL and Femtosecond Technology | Dr. Alangh will share his experience using femtosecond technology during cataract procedures. He will also provide an update on lasik procedures. Dr. Black will discuss the latest premium IOL technology, including the monofocal plus and extended depth of field lenses. | |
| 2:00-3:00 PM | Dr. John Gelles | Specialty Contact Lenses for Irregular Corneas | Funky cornea? Lots of aberrations? Sounds like a job for specialty contact lenses! Contact lens options, including corneal GP, piggyback, soft, custom soft, hybrid, and scleral lenses, will be discussed. Additionally, we will discuss methods to choose lens type, innovations to improve vision via aberration-canceling optics, and technology to improve the fitting process via impression and scan-based design. | DOWNLOAD |
| 2:00-3:00 PM | Dr. Blair Lonsberry | Lab Testing: The Basics | The following interactive presentation will explore the various lab testing used in the diagnosis of systemic conditions that have associated manifestations in the eye and ocular structures. Common ocular conditions and the associated systemic diseases will be reviewed with an emphasis on what tests should be ordered and what the optometric physician should know once the results are back. | DOWNLOAD |
| 3:10-4:10 PM | Dr. Blair Lonsberry | Diabetes and its Ocular Manifestations | Diabetic retinopathy is a leading cause of blindness and a well known complication of diabetes. Diabetes has other influences and affects on the ocular system, and this presentation will utilize the latest in interactive technology to review the numerous ocular complications associated with diabetes. Current diabetic diagnosis, treatment and management will also be discussed. | DOWNLOAD |
| 3:10-4:10 PM | Dr. Marc Bloomenstein | Tales from the Lane – Cases That Make You Say, What? | This course uses examples of common and not so common diagnoses that ODs may encounter on a daily basis. Optometrists will be able to feel comfortable diagnosing and differentiating anterior segment anomalies they may encounter daily. | DOWNLOAD |
Fees
Ritz-Carlton Leadership Program – March 31, 2023
| Regular Registration | ||
|---|---|---|
| Members and OAs who work for Member ODs | $379 | |
| Non-Members and OAs who work for Non-Member ODs | $579 |
Optometrist (OD) Program for OAO Members*
| Early Bird Registration by Feb. 17, 2023 | Regular Registration after Feb. 17, 2023 |
|
|---|---|---|
| Two days April 1-2, 2023 | $540 | $590 |
| Saturday April 1 only | $340 | $390 |
| Sunday April 2 only | $240 | $290 |
Optometrist (OD) Program for Non-OAO Members
| Early Bird Registration by Feb. 17, 2023 | Regular Registration after Feb. 17, 2023 |
|
|---|---|---|
| Two days April 1-2, 2023 | $740 | $790 |
| Saturday April 1 only | $540 | $590 |
| Sunday April 2 only | $440 | $490 |
Optometric Assistant Program
| Early Bird Registration by Feb. 17, 2023 | Regular Registration after Feb. 17, 2023 |
|
|---|---|---|
| Saturday, April 1, 2023 | $199 | $225 |
OD students – $100 (for two days April 1-2, 2023)
InfoMart only – $100 (Saturday, April 1, 2023 from 4:15-7:15 PM) – includes food and beverages
AGM (for OAO members only) – free of charge
*Membership with the Ontario Association of Optometrists (OAO) provides extensive and impactful benefits for your career including: reduced rates to attend the OAO symposium and InfoMart, access to high-quality, members-only online learning for continuing education credit, best-in-class comprehensive professional liability insurance, and personalized assistance on OHIP billing issues and government legislation. Click here for further information.
Note: Delegates must pay in full to confirm their registration and course selections. Any registrations without payment (pending) will be given 48 hours to provide payment otherwise the registrations will be removed from the system and delegates will need to re-register with payment.
Accommodations
The OAO Guest Room Block is now sold out. To book accommodation directly with the Sheraton Centre Toronto Hotel at the best rate, please use this link.
Contact Us
If you have any questions or other inquiries, please send us a message. One of our team members will be happy to help.
